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Customer Service


top-onechina.com is committed to ensuring that each of our customers is satisfied.  If you have any questions regarding any of our products or want to enquire about an order that you have placed, we are more than happy to assist you at any time.  We will also be able to help you with the following issues:


1. If you are not happy with any purchase or any of our sales representatives, please contact us at support center to submit a help ticket. We will respond within 1 working day and provide you with detailed reply.

2. If you need to cancel an order or check on its status, or want to request a refund, please go Warranty and Return to learn more or submit a RMA application directly. We will process your request immediately.

3. If you wish to return goods for exchange, refund or repair, please go Warranty and Return to learn more or submit a RMA application directly. We will process your request immediately.

4. Report an unauthorized transaction, please contact us at support center , and we will contact you as soon as possible.

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